Introducing yourself 自我介绍
This is Ken.
Ken speaking
Asking who is on the telephone 询问另一方
Excuse me, who is this?
Can I ask who is calling, please?
Asking for Someone 请某人接电话
Can I have extension 321? (extensions are internal numbers at a company)
Could I speak to...? (Can I - more informal / May I - more formal)
Is Jack in? (informal idiom meaning: Is Jack in the office?
Connecting Someone 连线
I'll put you through (put through - phrasal verb meaning 'connect')
Can you hold the line? Can you hold on a moment?
How to reply when someone is not available
I'm afraid ... is not available at the moment
The line is busy... (when the extension requested is being used)
Mr Jackson isn't in... Mr Jackson is out at the moment...
Taking a Message
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?
浩浩小朋友有三天没来幼儿园了，白天我就想打个电话问候一下，可是工作太多一下给耽搁了。到了晚上，我拨通了浩浩妈妈的手机，从与浩浩妈妈的交谈中我得知，浩浩得了感冒，一直咳嗽不停，已经打了三天吊针了。浩浩很想老师，想早点来幼儿园。我对浩浩妈妈说，这几天感冒的孩子较多，要注意孩子要少于公共场所、多喝水、减少活动量、多休息，浩浩妈妈一连串说是，我又说浩浩是梨子组的小组长，小朋友都很想他，希望他们的小组长早点来幼儿园。浩浩妈妈说：“真是太感谢老师了，这么关心我家浩浩。等他一好，我就送他来幼儿园。”
打这个电话只是一个举手之劳，可我却分明听出了电话那端浩浩妈妈的`感谢之情，家长感受到了老师对孩子的关心与爱护。虽然只是一个小小的电话，但这个电话让人觉得很温暖，也
打个电话
不为诉说
亦不为牵挂和想念
我已知道
您所在的地方
每一分一秒
每一草一木
此时此刻
您一举手一投足
我都那么熟悉
却还是要打个电话
佯装不知
您在何方
何时回到了
家乡那老屋旁
假扮乖巧小女儿
静静聆听您絮叨
又为你的宝贝
准备了
哪些可口的'饭菜
采购了多少
散养的土鸡蛋
采摘了
哪些时令的新鲜蔬菜
打个电话
就为这
有一搭没一搭地聊
这叨了过往多年
陈旧的家常
一如预料的
毫无翻新
但还是
想打一个电话
亲爱的妈妈
只想感受
隔着电话
传递出的淡淡温度
正是现在
捧着电话
好想拨出去
听听您那
从未改变的
只想打个电话
一声“喂”
便能卸下所有伪装
回归最真实自己
一声“喂”
便能卸下所有疲惫
呈现最坚强自己
的电话
